When Patients Complaint about their Doctor !

All doctors wish to see their patients get better. Rightly so, because helping and healing others is one of main motivations for someone to become a doctor in the first place. Doctors have chosen a profession which is the pinnacle of service provision. Doctors have a direct personal relationship with their patients. The best doctors invest plenty of time and energy for their patients’ happiness.

Satisfied patients offer good reviews about the doctor, which attracts new patients.  Doctors are well aware of this strategy .  If patients are happy , so are their doctors !

Sadly, not all patients get pregnant after IVF treatment. In IVF treatment, a major chunk of the outcome is beyond the doctor’s control. Even the best doctor can only make embryos in the IVF lab and then transfer them into the uterus. What happens thereafter is out of the doctor’s hands. Unfortunately, a major portion of embryos do not become babies. It implies that the chances for the success of a single IVF cycle are less than the chances for failure. 

This harsh truth is irrefutable. So we put in our best efforts at educating our patients at Malpani Clinic and preparing them for all eventualities.  We are frank with our patients and show patients photographs of their embryos even when the odds are not in their favor. We encourage patients to get as well informed as possible , so that they may expect realistic results out of our efforts.

Patients are visibly depressed when an IVF cycle fails, and even though they may appreciate our sincere endeavor. When an IVF cycle fails, rather than complain, a smart patient must analyze the failed cycle with their doctor. 

Not sure why your IVF cycle failed and if you should complain about your doctor ? Please send me your medical details by filling in the form at www.drmalpani.com/malpaniform.htm so that I can guide you better !

Dr. Malpani Addresses Patients’ Complaints

Dr Anjali Malpani with one of our success stories !

Malpani Clinic puts in its best efforts to provide high quality medical care to all patients. While lots of patients are happy to provide us with lots of compliments, there may still be unhappy patients who have complaints about us. After all, it's not possible to keep everyone happy all the time.

We strive to address these complaints in the best way we can. There are mostly two kinds of complaints about Malpani Clinic.

Firstly, patients feel that the services offered by Malpani Clinic are way too costly. Expensiveness, as a parameter is hard to measure. Compared to other IVF clinics in India, Malpani Clinic is indeed costlier. However, reviews of the costs of the IVF clinics in the UK and the USA make it clear that the rates offered at Malpani Clinic are significantly more affordable. This rate is justified by our higher rates of success with IVF and the personalized care when pitted against other IVF clinics.  We do not employ any assistants and provide all the medical care ourselves, which means we are very hands-on and accessible. Patients usually shirk from spending on medical care. Thus, when they go for IVF treatment, the prices come to them as a shock. But Malpani Clinic has published all the rates in the website and we are quite straightforward about our costs. Patients who have this information before approaching us have no reasons for surprise and therefore no reasons for complaints.

Secondly, patients are disgruntled that I am too frank and honest with them which hurts their feelings. This is true again as I don’t believe that I should cheat patients with pleasant sounding words when the truth is that they have a bad prognosis. I explain things to them as honestly as I can. Telling patients what they want to hear instead of what is the truth serves no practical purpose. It only fosters false hopes in the patient’s mind. Learning about the truth as soon as possible, helps them find a solution for their problems in time.