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Dr Anjali Malpani with one of our success stories ! |
Malpani Clinic puts in its best efforts to provide high quality medical
care to all patients. While lots of patients are happy to provide us with lots of compliments, there may still be unhappy patients who
have complaints about us. After all, it's not possible to keep everyone happy all the time.
We
strive to address these complaints in the
best way we can. There are mostly two kinds of complaints about Malpani Clinic.
Firstly, patients
feel that the services offered by Malpani
Clinic are way too costly. Expensiveness, as a parameter is hard to
measure. Compared to other IVF clinics
in India, Malpani Clinic is indeed
costlier. However, reviews of the
costs of the IVF clinics in the UK and
the USA make it clear that the rates offered at Malpani Clinic are significantly more affordable. This rate is
justified by our higher rates of success with IVF and the personalized care when pitted against other IVF clinics. We do not employ any assistants and provide all the medical care ourselves, which means we are very hands-on and accessible. Patients usually shirk from
spending on medical care. Thus, when they go for IVF treatment, the prices come to them as a shock. But Malpani Clinic has published all the
rates in the website and we are quite straightforward about our costs. Patients
who have this information before approaching us have no reasons for surprise
and therefore no reasons for complaints.
Secondly, patients
are disgruntled that I am too frank and honest with them which hurts their
feelings. This is true again as I don’t believe that I should cheat patients with pleasant sounding
words when the truth is that they have a bad prognosis. I explain things to
them as honestly as I can. Telling patients what they want to hear instead of
what is the truth serves no practical purpose. It only fosters false hopes in
the patient’s mind. Learning about the truth as soon as possible, helps them
find a solution for their problems in time.
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