Classifying Patient complaints - A review of a BMJ article by Dr Malpani

Patient complaints are a valuable resource for monitoring and improving patient safety. This free article ( Patient complaints in healthcare systems: a systematic review and coding taxonomy at qualitysafety.bmj.com/content/early/2014/05/29/bmjqs-2013-002437.full) reviews the literature on patient complaints, and helps doctors to classify them.

While the article is fairly complex and technical, the classification system the authors have developed is comprehensive.